Frequently Asked Questions
Everything you need to know about the world's most integrated travel system.
How long does shipping take for my Doona order?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for faster delivery.
What is your return policy for car seats and strollers?
We offer a 30-day return policy for unused products in their original packaging with all tags attached. Please note that for safety reasons, used car seats cannot be returned.
Does the Doona Car Seat & Stroller come with a warranty?
Yes, all Doona products come with a 2-year manufacturer's warranty against defects in materials or workmanship from the date of purchase.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Affirm or Klarna.
Is the Doona stroller aircraft approved?
Yes, the Doona Car Seat & Stroller is FAA aircraft approved for travel, making it the perfect companion for family vacations and air travel.
Are the fabrics machine washable?
Yes, the seat textiles are removable and can be machine washed using a mild detergent on a cold cycle. Always air dry to maintain the fabric quality.