Returns & Exchanges
We want you and your baby to be completely satisfied with your purchase. If your Doona Car Seat & Stroller doesn't meet your expectations, we offer a 30-day return window for items in their original, unused condition.
Initiate Your Request
Visit our online returns portal with your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Once approved, we will email you a prepaid shipping label and a return authorization form to include inside your package.
Pack and Ship
Place the product in its original packaging with all tags and manuals attached, then drop it off at any authorized carrier location.
Receive Your Refund
After our warehouse team inspects the item for safety and quality standards, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing